Countertalk Academy
Countertalk Academy is where independent hospitality invests in the people who keep it running. It gives chefs, managers and team leaders the business and leadership skills to match the talent and passion that got them where they are, through two strands: training and mentorship.
We’re proud to partner with Countertalk to deliver the Academy’s training modules and curate its mentorship programme. Everything we deliver is designed and run by people who have worked in hospitality themselves, so it’s built around how independent businesses actually operate.
Training & Mentorship
Training: practical modules built for independent operators, by people who understand how your business really works. Sessions fit around your rota, are useful from day one, and put you in a room with peers from other independent venues.
Mentorship: we pair ambitious hospitality people with experienced leaders who know the job from the inside. Getting ahead shouldn’t depend on who you happen to know, so the programme makes that access open to everyone, across every discipline. Our very own Ella de Beer is one of the mentors.
Training Modules
Leading with Clarity
How to communicate, give and receive feedback, and lead with confidence and positive outcomes through conflicting priorities.
Reading and Controlling a P&L
How to read the numbers, spot the KPIs that matter and take control of your costs.
HR for Team Leaders
How to handle difficult conversations, contracts and compliance, and stay on the right side of employment law.
Building a Team That Builds the Business
Retention, development and shared accountability: how a stable team becomes a profitable one.