CMI Leadership Courses

Written by hospitality people, for hospitality people.

You get promoted because you’re great at your job, but then it’s hard to juggle being great at your new job while also supporting and leading the team. Our two leadership programmes, accredited by the Chartered Management Institute (CMI), give hospitality people the skills to lead, and the support to put them into practice.

  • Mentor & quarterly reviews

    You’ll get a mentor with hospitality-specific experience to support you through the programme.

    Once a quarter you’ll have a progress review with your mentor, to celebrate your development and offer support.

  • Monthly in-person workshops

    Group workshops, delivered in person once a month. They’re fully interactive, so you don’t need to sit still for hours on end.

    Miss one? We’ll invite you to the same workshop with another group, or you can catch up on the topic with your mentor.

  • Learn it, then use it

    Prep work (normally a podcast or research), a workshop that’s half theory and half practice, then project work to apply what you’ve learnt at work. That’s about 2 hours a week.

    You’ll also get CMI membership and access to their resources through the CMI Leadership Academy.

Future leaders’ programme

Who it’s for: supervisors or junior managers who have recently been promoted, or are looking to get promoted. We welcome people from back of house, front of house and support teams.

6 group workshops, delivered in person once a month

CMI accreditation, equivalent to Level 3

What you’ll learn:

  • Recruitment and Train the Trainer

  • Developing your team with feedback and honest conversations

  • Understanding your P&L and labour

  • Menu engineering for profit

  • Diversity, equity and inclusion

  • Employment law

£1,400 + VAT per person. Includes CMI membership, all workshops, access to project work and resources, and a dedicated mentor.

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Ops Leaders’ Programme

Who it’s for: anyone with senior leadership responsibilities, such as senior General Managers, Head Chefs, Multi-Site Managers, Operations Managers and Heads of Department, who want to develop their own skills while doing the same for their teams.

9 group workshops, delivered in person once a month

CMI accreditation, equivalent to Level 5

What you’ll learn:

  • Project management

  • Training and developing multiple teams

  • Building a people strategy

  • Engagement and wellbeing

  • Feedback and honest conversations

  • Problem solving, influence and change management

  • Diversity, equity and inclusion

  • Employment law

  • Managing performance

£2,200 + VAT per person. Includes CMI membership, all workshops, access to project work and resources, and a dedicated mentor.

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“Working with Electric Mayonnaise has been refreshing. As a hospitality professional, it’s often a difficulty to enlist training providers who deliver quality content that’s professionalised without feeling too corporate or general. Lucy, Neil & co are always happy to customise and tailor to my team’s needs. They are industry-aware & driven by the goal to support our wonderful industry.”

-Pierre Malouf - Head of Careers and Culture, Ottolenghi